Popular dance-music festival organizers Insomniac have unfortunately furloughed about 50% of its employees. Billboard confirms this news just after Pasquale Rotella announced on social media about the companies long refund process. Currently, Insomniac’s limited staff is working remotely, making the refund process slightly longer than it should be.

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Refunds are Coming!😎🍦✨ I know many of you who are unable to attend our rescheduled event dates have been asking about the status of refunds. I want to assure you that our team is working tirelessly to verify all orders and process your refunds as quickly as possible. For those of you who are able to hold on to your tickets for our events, I want to thank you, your support means everything. For those of you who have requested refunds for Beyond Wonderland SoCal 2020 and have not yet received them, Front Gate will begin processing them by May 7th. For those who have requested a refund for EDC Las Vegas, those refunds will begin processing in about 10 business days. Please bear with us. We’ve had to reschedule hundreds of club shows, concerts, raves and festivals across the country and around the world. With limited staff working remotely, the verification and refund process has taken longer than I would have liked, and we appreciate all your patience and continued support. Each one of your ticket orders is unique, with its own set of requests, and has to be handled individually to make sure you are refunded correctly. I am continuing to work on making this faster for you and improve our communication. If you’ve been tuning into Insomniac REWIND and the Rave-A-Thons on our YouTube and Twitch channels, I hope you’re enjoying reliving some of your favorite memories from past festivals. I love seeing you all turn up every week for the live broadcasts. The team at Insomniac is burning the midnight oil working on ways to keep our community together during this time apart. I miss seeing you on the dance floor and can’t wait until we are all together again very soon. Stay Strong, Stay Safe and Stay Positive. ❤️ – Pasquale

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According to a statement made by Rotella, who is the founder of Insomniac:

“Like many other companies in our industry impacted by COVID-19, Insomniac made the difficult but necessary decision to furlough certain employees while we are unable to produce our shows.” He continues, “It is our full intention to bring those team members back on board once events are allowed to occur again, and the business is in a position to support the additional staff.”

Certainly, Insomniac is one of many companies in the entertainment industry that has been affected by the coronavirus pandemic. Mass gathering events such as club and music festivals have indefinitely been restricted from occurring. As a result, many events such as Coachella, Bonnaroo, EDC Las Vegas, Electric Forest, and possibly Lollapalooza have been affected. Ultimately, ticketing platforms, such as Ticketmaster, are also experiencing some turmoil due to the pandemic.

Insomniac EDC Las Vegas

As for the refunds, Rotella has guaranteed that ticket purchasers for events such as Beyond Wonderland SoCal and EDC Las Vegas will receive them soon. Unfortunately, it will take a bit longer due to the mass amount of Insomniac shows and clubs that have been canceled.

Stay tuned for Insomniac updates.